Messaging Terms
Effective date: [EFFECTIVE DATE]
These Messaging Terms explain how Formm AI Ltd, trading as Tevy ("Tevy", "we") messages you. They're part of our Terms of Service.
1. SMS verification codes
When you sign up or sign in, we send a one-time code by SMS to the phone number you enter. You'll get one code each time you request one. We use these SMS messages only to check that the number is yours and to keep your account secure. We don't send marketing by SMS. If you opt in, we may email you occasional product news, and you can unsubscribe at any time. Codes expire after [CTO: code expiry time]. Never share your code with anyone. Tevy will never ask you for it in chat.
2. Chatting with Tevy on WhatsApp or iMessage
You choose WhatsApp or iMessage at sign-up, and that's where you and Tevy talk. By signing up, you agree that Tevy can message you there, including:
- replies to your requests;
- confirmations before it buys, books, pays or sends anything;
- reminders and routines you set up; and
- messages Tevy starts on its own, such as a check-in after an event, a heads-up about an urgent email in your Gmail or Outlook, or a follow-up on a task.
WhatsApp and iMessage are run by Meta (WhatsApp) and Apple (iMessage). Their own terms and privacy policies also apply when you use them, and we're not responsible for their apps or for outages.
3. How often we message
Message frequency varies. It depends on how much you use Tevy, the routines you set up and your settings. You can ask Tevy to check in less often, or not at all, at any time. [CTO: confirm that proactive messages can be adjusted or turned off, and how.]
4. Costs
Tevy doesn't charge for SMS codes or for messages. Your mobile operator's standard message and data rates may apply, including when you're roaming. Check your mobile plan for details.
5. How to stop
- SMS codes: reply STOP to our SMS number to stop SMS from us [CTO: confirm STOP is supported and which local keywords work, for example BAJA or ARRÊT]. You may get one message confirming that you've opted out. Note that without SMS codes, you won't be able to sign in [CTO: confirm, or offer another sign-in method].
- Check-ins and proactive messages: tell Tevy "stop checking in" or change it in your settings [CTO: confirm].
- Everything: delete your account [CTO: confirm how, in settings, by asking Tevy, or both], or block Tevy in WhatsApp or iMessage. Blocking stops messages but doesn't delete your account or data, so delete your account if you want that.
6. Help
Reply HELP to our SMS number [CTO: confirm it's supported], ask Tevy in chat, or email hello@[TEVY DOMAIN].
7. Delivery
Mobile operators, Apple and WhatsApp aren't liable for delayed or undelivered messages. We can't guarantee that every message or code will arrive, for example if you have no signal.
8. Your number
Tell us if you change or give up your phone number, so messages and codes don't go to someone else. If you get a new number, update it [CTO: confirm how].
9. Privacy
We handle your phone number and messages as described in our Privacy Policy. We never sell your phone number.
10. Contact
Formm AI Ltd, trading as Tevy, 126 New Kings Road, London SW6 4LZ, United Kingdom, hello@[TEVY DOMAIN]