Terms of Service

Effective date: [EFFECTIVE DATE]

These Terms of Service ("Terms") are an agreement between you and Formm AI Ltd, trading as Tevy, a private company limited by shares registered in England and Wales under number 17372021, with its registered office at 126 New Kings Road, London SW6 4LZ, United Kingdom, VAT number [VAT NUMBER: to come; delete if not VAT-registered] ("Tevy", "we", "us"). They cover your use of the Tevy personal assistant on WhatsApp and iMessage, our website and related services (the "Service").

Our Privacy Policy, Messaging Terms and Cookie Policy also apply and form part of these Terms.

1. Accepting these Terms

By creating an account or using the Service, you agree to these Terms. If you don't agree, please don't use the Service.

2. Who can use Tevy

You must be at least 18 years old and able to enter into a binding contract. We check your date of birth at sign-up. You can use Tevy for your personal life and your own work, for example as a freelancer, founder or employee handling your own admin. You may not resell the Service or offer it to others as your own service.

3. Your account

You sign up and sign in with your phone number and a one-time code we send by SMS. You agree to give accurate information and keep it up to date. You're responsible for keeping your phone and your messaging accounts secure, because anyone who can message Tevy from your number can use your account. Tell us at hello@[TEVY DOMAIN] straight away if you think someone else has access.

4. What Tevy does

Tevy is an AI personal assistant you message on WhatsApp or iMessage. It talks to you in your language, and you can ask it things by message, voice note or photo. Depending on what you ask and what you connect, it can:

  • manage your Gmail or Outlook email and your calendar;
  • set reminders and routines;
  • research, compare and plan;
  • make bookings and purchases;
  • make payments using a card in your vault;
  • phone businesses for you;
  • fill in forms and handle tasks on sites where you have an account; and
  • send you check-ins and follow-ups on its own.

Features may change over time. When Tevy deals with a business for you, that business's own terms apply to what you buy or book, and Tevy is not a party to that contract.

5. Acting on your behalf

5.1 You're in charge. Tevy asks for your confirmation before it buys, books, pays for or sends anything on your behalf. The exceptions are actions covered by a routine you've set up and approved in advance. When you confirm an action or set up a routine, you authorize Tevy to take that action for you, including sharing the information needed to complete it.

5.2 Check before you confirm. Please check the details Tevy shows you, such as the date, amount, recipient and item, before you say yes. You're responsible for actions you've confirmed or pre-approved.

5.3 Tevy can say no. We may decline or stop a task that seems unsafe, unlawful, against these Terms or against a third party's rules.

6. Payments Tevy makes for you

6.1 Your card, your approval. If you add a payment card to your vault, Tevy uses it only for payments you confirm, or for payments covered by a routine you've approved. Payments are processed by the merchant or by payment providers, under their terms.

6.2 What you pay for. Amounts you spend through Tevy, such as purchases, bookings, deposits and fees, are charged by the business you're dealing with and are separate from your Tevy subscription. Refunds, returns and cancellations for those purchases are governed by that business's terms, although Tevy can help you ask for them.

6.3 If something goes wrong. If Tevy makes a payment you didn't confirm, or a payment that doesn't match what you confirmed, tell us at hello@[TEVY DOMAIN] as soon as possible. We'll look into it and help put it right, and you also keep any rights you have with your card issuer or bank. [LAWYER: whether payment regulation (EU PSD2, UK Payment Services Regulations 2017) applies, and Tevy's liability for wrong payments. Proposed wording for review: "If Tevy makes a payment you didn't confirm, or one that doesn't match what you confirmed, and it's our mistake, we'll refund you the amount. Tell us at hello@[TEVY DOMAIN] as soon as you notice. You also keep any rights you have with your card issuer or bank."]

7. Phone calls Tevy makes for you

When you ask, Tevy can phone a business or person for you, for example to book a table or to wait on hold. You agree to use calls only for lawful, genuine tasks. Tevy won't make calls to harass, threaten, spam or deceive anyone, and may decline any call request. Tevy doesn't join group calls or meetings. Tevy always tells the person it's calling that it's an AI assistant calling on your behalf. [CTO: whether calls are recorded. If not, add: "Tevy doesn't record calls." If they are: LAWYER: recording consent rules by country.]

8. Logins and connected accounts

8.1 Connected accounts. You can connect your Gmail or Outlook account (email and calendar), which are the only email providers Tevy supports, and other apps. You authorize Tevy to access them and act within them as needed for your tasks. You can disconnect them at any time.

8.2 The vault. You can add login details for sites and apps where you have an account. You confirm that the account is yours and that you're allowed to let an assistant use it on your behalf. Some sites don't allow automated access in their own terms. Please check, because you're responsible for following the rules of the sites you ask Tevy to use.

8.3 Third-party services. We're not responsible for third-party services, including Apple, WhatsApp and the sites, apps and businesses Tevy uses for you. They may change, limit or stop working with Tevy at any time, which may affect what Tevy can do.

9. Plans, fees and billing

9.1 Free. The Free plan includes [FREE MONTHLY LIMIT] requests each month. We'll tell you when you're close to the limit.

9.2 Tevy Max. Tevy Max costs €9 per month and gives you unlimited requests with the same features. Prices include VAT. Tevy Max is billed monthly in advance and renews automatically each month until you cancel. Unlimited means you can make as many requests as you need for your own personal life and work. To keep Tevy working well for everyone, we may limit use that's automated, abusive, or shared beyond your own account. We'll tell you first.

9.3 Cancel anytime. You can cancel at any time in your account settings ("Cancel contract here") or by asking Tevy. We'll confirm by email straight away. Your plan stays active until the end of the period you've paid for, and it won't renew after that. [CTO: confirm the settings and chat routes, and build the "Cancel contract here" button with its confirmation page and email, as German law (§312k BGB) requires.]

9.4 Price changes. If we change the price of Tevy Max, we'll tell you at least [DECISION: price change notice period] in advance, and you can cancel before the new price applies.

9.5 Refunds. Apart from your right of withdrawal (section 10) and other rights you have by law, fees already paid are non-refundable.

10. Your right of withdrawal (EU consumers)

If you're a consumer in the EU, you have the right to withdraw from your Tevy Max subscription within 14 days of subscribing, without giving a reason.

To withdraw, tell us clearly, for example by emailing hello@[TEVY DOMAIN] or using the model form below. You can also withdraw online using "Withdraw from contract here" in your account settings. It's enough to send your request before the 14 days are up.

If you asked us to start Tevy Max straight away during the withdrawal period, and then you withdraw, you pay a proportionate amount for the days you used. We refund the rest within 14 days, using the same payment method.

Model withdrawal form

To: Formm AI Ltd, trading as Tevy, 126 New Kings Road, London SW6 4LZ, United Kingdom, hello@[TEVY DOMAIN]

I hereby give notice that I withdraw from my contract for the Tevy Max subscription.

Ordered on: [date]

Name: [name]

Phone number used for Tevy: [number]

Date: [date]

11. Acceptable use

You agree not to use Tevy to:

  • break the law or help anyone else break it;
  • harass, threaten, impersonate, defraud or deceive anyone;
  • send spam or bulk unsolicited messages or calls;
  • access accounts, systems or data you're not authorized to use;
  • create harmful, abusive or illegal content;
  • infringe anyone's intellectual property or privacy;
  • interfere with, overload, reverse engineer or work around the limits of the Service; or
  • use bots or scripts to access the Service, or resell it.

We may suspend or close accounts that break these rules.

12. Your content

You own what you send to Tevy, including messages, voice notes, photos and files. You give us a license to use your content only to provide, secure and improve the Service, as described in our Privacy Policy. You confirm that you have the right to share it, including any information about other people.

13. AI limitations

Tevy uses AI, and AI can make mistakes. It may misunderstand a request, give incomplete or wrong information, or get a detail wrong. Please check anything important before you rely on it or confirm it. Tevy does not give professional medical, legal, financial or tax advice, and its answers are not a substitute for a qualified professional. In an emergency, contact your local emergency services (112 in the EU), not Tevy.

14. Intellectual property

The Service, including the Tevy name, logo, software and design, belongs to us or our licensors. These Terms don't give you any rights in them except to use the Service as these Terms allow. If you send us feedback, we may use it freely.

15. Suspension and termination

You can stop using Tevy and delete your account at any time [CTO: confirm how, in settings, by asking Tevy, or both]. We may suspend or close your account if you seriously or repeatedly break these Terms, if the law requires it, or to protect users or the Service. Where reasonable, we'll tell you first and give you a chance to fix the issue. If we close a paid account without cause, we'll refund any unused prepaid period.

16. Disclaimers

We work hard to keep Tevy running well, but we provide the Service "as is" and can't promise it will always be available, error-free or able to complete every task. This doesn't affect your legal rights as a consumer, including your rights if a digital service doesn't conform to the contract.

17. Liability

Nothing in these Terms limits liability that can't be limited by law, including for death or personal injury caused by negligence, fraud, intent or gross negligence, or your statutory consumer rights.

Otherwise, we're not liable for losses that weren't foreseeable, for losses caused by third-party services or by actions you confirmed or pre-approved, or for business losses such as lost profits. Our total liability to you is limited to the greater of the amount you paid us in the 12 months before the claim or [LAWYER: liability cap amount]. [LAWYER: liability caps by country, especially Germany (§309 no. 7 and §307 BGB). Proposed consumer wording for review, replacing the fixed cap: "If we're slightly negligent, we're only liable if we breach a duty that's essential to providing the Service, and then only for damage that was typical and foreseeable when you signed up. This limit doesn't apply to injury to life, body or health, or to damage we cause intentionally or through gross negligence."]

18. Changes to these Terms

We may update these Terms. If we make significant changes, we'll tell you by message or email at least [DECISION: terms change notice period] before they take effect. If you don't agree, you can cancel before then. If you keep using Tevy after the changes take effect, the new Terms apply.

19. Governing law and disputes

These Terms are governed by the laws of England and Wales. If you're a consumer, you also keep the protection of the mandatory laws of the country where you live, and nothing in these Terms takes that away. You can bring a claim in the courts of England and Wales or in the courts of the country where you live. If you live in Scotland or Northern Ireland, you can bring a claim there.

If you have a complaint, please contact us first at hello@[TEVY DOMAIN] and we'll try to sort it out. We're not currently part of an alternative dispute resolution scheme. If we can't sort out your complaint, you can still go to the courts described above.

20. General

If any part of these Terms is found invalid, the rest still applies. If we don't enforce a right straight away, we haven't given it up. You may not transfer these Terms without our consent. We may transfer them to a successor, and if we do, your rights stay the same. These Terms, together with the policies listed above, are the whole agreement between you and us about the Service.

21. Contact us

Formm AI Ltd, trading as Tevy, 126 New Kings Road, London SW6 4LZ, United Kingdom

Company number: 17372021

VAT number: [VAT NUMBER: to come; delete if not VAT-registered]

Email: hello@[TEVY DOMAIN]

Tevy

© 2026 Formm AI Ltd, trading as Tevy. All rights reserved.